New: Starterpack for implementing AI in ServiceNow
Implementing AI in your services offers many opportunities: from automated processes to predictive maintenance. But how do you make sure you start responsibly, stay within the legal frameworks and create real added value? That is why we developed this Starterpack, based on our experience with ServiceNow and on recent Agentic AI use cases from our Hackathon.
Want to integrate AI into your ServiceNow environment, but not sure where to start, or worried about compliance and control? With the Agentic AI Starterpack from Sequal Consultancy, you take a proven first step: concrete, guided and fully within the guidelines of the EU AI Act, DORA and NIS2.
About ServiceNow Agentic AI
ServiceNow Agentic AI is the combination of data, workflows and AI solutions. Agentic AI goes beyond traditional automation. Where ordinary AI tools answer questions, Agentic AI systems can take action and make decisions on their own within predefined boundaries.
ServiceNow Agentic AI combines data, workflows and AI into intelligent systems that can operate autonomously 24/7. This means processes are not only automated, but AI agents can independently:
- Analyse and contextualise information
- Make decisions within set parameters
- Carry out actions across different systems
- Communicate with end users
- Learn from new situations and adapt
AI agents take autonomous action on incidents and problems, resulting in faster resolution times and a shorter Mean Time to Resolution (MTTR).
With AI agents available around the clock, we deliver consistent service without interruptions. This means faster response times and proactive communication, significantly increasing customer satisfaction.
Repetitive tasks are automated, giving your employees more time for complex issues and strategic work, which reduces their workload and increases overall efficiency.
Discover our approach: the ABC method
We guide you through three clear phases that prepare you step by step for a successful AI implementation:
Assess – insight and preparation
Goal: Determine your current readiness for Agentic AI and compliance with laws and regulations.
Our approach:
- Mapping existing services and manual activities
- Identifying quick wins in your ServiceNow environment
- Compliance check for the EU AI Act, DORA and NIS2
- Interactive stakeholder workshop
- Risk analysis of business processes and policies
We answer:
- Where do you currently stand in terms of AI readiness?
- Which processes are suitable for autonomous AI?
- What do laws and regulations require of you?
- Which guardrails are needed?
Result: A concrete starting point, a roadmap and a responsible way forward.
Build – implementing the first use case
Goal: Implement your first Agentic AI application within ServiceNow.
Possible AI services we implement:
- Compliance-as-a-Service (DORA/NIS2)
- Automated incident resolution
- Process dashboards and request flows
- Automated password reset
- Onboarding processes
- Predictive maintenance
- Automated reporting
- IT Control Framework activities based on thresholds
Included:
- AI Starterpack licences
- Full implementation and configuration
- Training and handover
- Approval settings for AI Agents
Result: A working, secure and relevant AI solution that delivers value straight away.
Create – further development & continuous improvement
Goal: Continuously optimise and expand Agentic AI for further improvements.
Our services in this phase:
- Improving ServiceNow and adding new functionality
- Ongoing internal workshops for your team
- Compliance-as-a-Service extensions
- AI-driven incident and crisis simulations
- Third-party assessments/audits and service measurements
- Monitoring and reporting of AI performance
Focus on self-sufficiency: We make sure your organisation can work on AI extensions independently, with the right knowledge, tools and governance.
Result: An organisation that can take AI forward on its own – with confidence, control and compliance.
Why Sequal Consultancy?
✔ ServiceNow specialist
✔ A combination of technology, processes and human behaviour
✔ Experienced in compliance and risk management
✔ Compact, agile and results-driven team
✔ Support before and after go-live
Costs
The cost of the starterpack depends on your situation and requirements. That is why we don't work with standard prices, but always offer a tailored proposal that fits:
- The size of your organisation
- The complexity of your processes
- The number of AI use cases you want to develop
Transparent, tailored and without surprises. Contact us for a no-obligation price indication or an intake meeting.
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