Your services. Optimised by AI. Starting now.
Sequal Consultancy activates AI-driven service management for organisations that want less manual work, smarter processes, and measurable results — built on ServiceNow.
Four steps from first conversation
to live AI — in weeks, not months.
Every Sequal engagement follows a clear, low-risk path. No endless workshops. No vague timelines. Just honest conversations, expert advice, and results you can see.
Powerful tools already in your subscription.
Most companies haven't activated them yet.
ServiceNow has shipped two major capabilities that change what's possible for your organisation. We help you understand them, activate them, and get real value from them — fast.
Otto is ServiceNow's flagship AI agent — a fully autonomous digital worker that handles requests, resolves issues and takes action across your platform without waiting for a human. Works across ITSM, HRSD, Customer Service and more. Always on. Never overwhelmed.
- → Otto Readiness Assessment — find the right processes first
- → Configuration with your knowledge base and workflows
- → ROI dashboards from day one
AI Control Tower gives you complete visibility and control over all AI activity — across ServiceNow and any external tools. Discover, monitor, govern and secure every AI agent in one dashboard. Included in all tiers, yet most companies have never turned it on.
Zero budget risk. Full AI governance from day one. The foundation for confident AI expansion in year two.
- → Activate AI Control Tower across all your ServiceNow assets
- → External agent management — govern AI tools beyond ServiceNow
- → Full audit trail and compliance monitoring from day one
Every client starts using AI today
No more add-ons, no separate purchase. AI is now embedded in every ServiceNow subscription. Choose your maturity level.
Foundation, Advanced, Prime — new tiers, new SKUs, new Assist meters. Most organisations don't know where they stand. We do. Book a free 30-minute tier analysis and leave with a clear answer.
- ✓OOTB GenAI Skills & AI Agents incl. Otto
- ✓Summarization, categorization & pattern recognition
- ✓Moveworks conversational AI (Teams, Slack, Web)
- ✓AI Control Tower (ServiceNow internal assets)
- ✓Workflow Data Fabric Foundation
- ✓50 Assists per user / month
- ✓OOTB Agentic Workflows (context-aware)
- ✓Process Mining (10,000 records / year)
- ✓Employee Journey Management
- ✓Moveworks Advanced (100K articles, all domains)
- ✓Voice agents
- ✓100 Assists per user / month
- ✓Custom AI Specialists, Agents & Skills
- ✓MCP Server (inbound) — full interoperability
- ✓Process Mining (15,000 records / year)
- ✓Autonomous HR & Recruiting automation
- ✓New skill & agent creation by your team
- ✓200 Assists per user / month
We build working AI agents for your company in 15 days.
No lengthy discovery projects. No endless scoping sessions. A proven sprint model that takes you from idea to a live, tested AI agent — in under three weeks.
Every sprint is led by our business consultant and a senior developer. You stay in the loop at every checkpoint — no black boxes, no surprises.
The result is an agent configured for your environment, tested against your real data, and live in production on day 15.
Each phase has a fixed time budget and a clear deliverable. No scope creep. No delays. You know exactly what's happening and when.
Define the agent's purpose, data sources, escalation logic and what success looks like on day 15.
Build and wire the agent inside your ServiceNow environment — skills, knowledge, workflows and integrations.
Rapid testing against real scenarios. Edge cases tuned, agent confirmed ready to go live.
Agent goes live. Early interactions monitored, final adjustments made, full documentation handed over.
Learn with us — free expert sessions
Join our upcoming webinars to understand what AI means for your organisation — practical, honest and free.
Ready to activate AI in your organisation?
Book a free AI Readiness Assessment with our consultants. We map your biggest automation opportunities — no obligation, no jargon.
Book Your Free Assessment →